AFTER YOU PLACED YOUR ORDER AND BEFORE WE SHIP YOUR ITEMS
Before we ship your item, please expect a phone call (email for international orders), the same day you placed your order, if we cannot contact you during 3 business days from the day you placed your order, we will cancel the order and refund the payment the same way we received it. The reason we call the customers and verify the shipping address is because the fraudulent credit card use. The customer is more than welcome to call the store at any time during business hours for more information.
If you are not satisfied with your purchase you may notify us within 5 days from the day you received the item for a refund of the cost of the knife. Shipping charges are not refundable and all returns are subject to a 10% restocking and credit card processing fee. Refunds will be issued in the same method as the order payment.
The item must be returned in the same condition as received and must be shipped fully insured via any common carrier. Most custom knives are guaranteed by the makers we represent, and most factory knives carry the manufacturer’s warranty. We do not guarantee the durability of natural handle materials (such as bone, ivory, wood, pearl, etc.) or the reaction of any material to water and air (rust, oxidation, etc.)
If an item needs to be returned due to our error, we may offer a full refund including shipping at our discretion. Contact us before sending any item back as a return. All returns must be insured.
Returns must be mailed to:
Tri-City Knife works
910 Wilcox Court
Kingsport, TN 37660
Condition of Knives Sold
We strive to describe the features and condition of the knives we sell as accurately as possible. We are not responsible for slight variations in measurements, color, degree of defect (e.g. light scratch versus a scratch). Any remedy for an unintentional error in description, pricing, or availability is at our discretion.
By placing an order the buyer represents that he or she is of legal age and that the products ordered will be used in a lawful manner. We assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased. We are unable to provide refunds in the event that the package that you have ordered was seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt.